Refund policy
Refund & Returns Policy
Last updated: 21 January 2026
This website, myveluni.com, and the VELUNI™ / MyVeluni brand are operated by:
Ines Beneddine – Sole Trader
Trading name: SI COUTURE
SIREN: 984 241 059
SIRET: 984 241 059 00018
Registered with the French National Business Register (RNE) since 8 February 2024
Registered Business Address: 259 Rue des Syrahs
30127 Bellegarde
France
Email: contact@myveluni.com
Website: myveluni.com
At MyVeluni, operated by Ines Beneddine trading as SI COUTURE, we want you to be satisfied with your purchase.
We offer a 60-Day Money-Back Guarantee, in addition to any statutory consumer rights that may apply to your purchase.
1. 60-Day Money-Back Guarantee
If you are not satisfied with your VELUNI™ purchase, you may request a return within 60 days from the date your order was delivered.
Your 60-day period begins on the day your order is delivered, not on the date the order is placed.
To request a return, please contact:
Please include:
- Your full name
- Your order number
- The email address used to place the order
- A brief explanation of your return request
Our 60-Day Money-Back Guarantee is a voluntary commercial guarantee and does not affect, restrict or replace any statutory consumer rights that may apply.
2. Statutory Right to Cancel
If you are a consumer purchasing goods online in the United Kingdom, you generally have the right to cancel an eligible order within 14 days after receiving the goods, without having to provide a reason.
If you wish to exercise this statutory cancellation right, you must notify us within the applicable cancellation period.
After notifying us, you generally have a further 14 days to return the goods.
Where applicable, we will issue the required refund within the statutory timeframe after receiving the returned goods or evidence that they have been sent back.
These statutory rights apply independently of our 60-Day Money-Back Guarantee.
3. Condition of Returned Products
Customers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality.
Where permitted by applicable law, we may make an appropriate deduction from the refund if a product has been damaged or handled beyond what would reasonably be necessary to inspect it.
Please keep the product and any included accessories in reasonable condition while deciding whether it is suitable for you.
4. Return Shipping Costs
For returns accepted under our 60-Day Money-Back Guarantee, return postage is covered by us.
Please contact our customer support team before returning your order so that we can provide the appropriate return instructions.
For faulty, damaged, incorrect or misdescribed products, we will also cover reasonable return costs where required by applicable law.
Please do not return any product to an address unless our customer support team has first provided or confirmed the return instructions.
5. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or materially different from the product you ordered, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Photographs or videos where appropriate
We will review your request and provide an appropriate solution in accordance with any applicable statutory consumer rights.
6. Refunds
Once your return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
Depending on your bank, card issuer or payment provider, additional processing time may be required before the refunded amount appears in your account.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
7. Products Excluded by Law
Certain products may be excluded from statutory cancellation rights where a specific legal exception applies.
This may include certain sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed, where such an exception is legally applicable.
Nothing in this policy is intended to remove, limit or restrict consumer rights that cannot legally be excluded.
8. How to Request a Return or Refund
To request a return or refund, please contact:
Please provide:
- Your full name
- Your order number
- The email address used for the purchase
- A brief explanation of your request
Our customer support team will then provide the necessary return instructions.
Please do not send a product back before receiving those instructions.
9. Business Information
MyVeluni / VELUNI™
The website and business activities are operated by:
Ines Beneddine – Sole Trader
Trading name: SI COUTURE
SIREN: 984 241 059
SIRET: 984 241 059 00018
Legal form: Sole Trader / Entrepreneur Individuel
Registered with the French National Business Register (RNE): 8 February 2024
Registered Business Address:
[YOUR REGISTERED BUSINESS ADDRESS]
Email: contact@myveluni.com
Website: myveluni.com
© 2026 Ines Beneddine trading as SI COUTURE. All rights reserved.