Shipping policy

SHIPPING POLICY

Last updated: 21 January 2026

This Shipping Policy applies to orders placed through myveluni.com.

MyVeluni and the VELUNI™ brand are operated by Ines Beneddine trading as SI COUTURE.

We aim to make your shopping experience as simple, transparent and convenient as possible.

1. FREE UK DELIVERY

We currently offer FREE STANDARD DELIVERY on orders delivered within the United Kingdom through myveluni.com, unless otherwise clearly stated at checkout.

UK orders are sent using tracked delivery where tracking is available.

2. ORDER PROCESSING

Orders are normally processed and dispatched within 24 hours.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please make sure that the email address entered at checkout is correct so that you can receive order and tracking updates.

3. UK DELIVERY TIMES

For orders delivered within the United Kingdom, delivery typically takes:

6–10 WORKING DAYS

This delivery timeframe applies after dispatch.

Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Occasionally, circumstances outside our reasonable control may cause a shipment to take longer than expected.

4. HOW ORDERS ARE FULFILLED

VELUNI™ orders may be shipped directly through our production, fulfilment and logistics partners.

Shipping directly through our fulfilment network allows us to offer our products without relying exclusively on UK warehouse inventory.

Your order may therefore be dispatched from a production or fulfilment facility located outside the United Kingdom.

Where applicable, our logistics partners handle the transportation of your order through to final delivery.

5. TRACKING

Where tracking is available, tracking information will be sent to the email address provided when placing your order.

Please allow some time after dispatch for tracking information to become active.

Tracking systems may take several hours or, in some cases, longer to display the first update after the parcel has been handed to the carrier.

A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.

6. DELIVERY DELAYS

Although we work with our shipping and fulfilment partners to deliver orders as efficiently as possible, delays can occasionally occur.

Possible causes include:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High seasonal demand
• Transport disruption
• Local delivery issues
• Incorrect or incomplete delivery information
• Circumstances outside our reasonable control

If your order appears to be significantly delayed beyond the expected delivery timeframe, please contact us at:

contact@myveluni.com

We will review the available tracking information and investigate the shipment where appropriate.

7. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for ensuring that the delivery information entered during checkout is accurate and complete.

Please carefully check:

• Full name
• House or building number
• Street name
• Flat or apartment number, where applicable
• Town or city
• Postcode
• Country
• Telephone number
• Email address

If you notice an error after placing your order, please contact us as soon as possible at:

contact@myveluni.com

We will make reasonable efforts to update the delivery information before the order is dispatched.

However, we cannot guarantee that changes will be possible once the order has entered fulfilment or has already been handed to the carrier.

8. FAILED DELIVERY OR RETURN TO SENDER

If a parcel cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts or another delivery-related issue, it may be returned to the sender or logistics facility.

If this happens, please contact us at:

contact@myveluni.com

We will review the circumstances and explain the available next steps.

9. LOST DELIVERIES

If your order has not arrived within the expected timeframe and tracking does not provide a clear explanation, please contact us at:

contact@myveluni.com

Please provide:

• Your full name
• Your order number
• The email address used for the order
• Your delivery address

We will review the available tracking information and investigate the shipment with the relevant fulfilment or delivery partner where appropriate.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer rights.

10. DAMAGED PACKAGES

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs showing:

• The external packaging
• The shipping label
• The product received
• Any visible damage

This information helps us investigate the issue with our fulfilment and delivery partners.

Please keep the packaging until we have reviewed your request where reasonably possible.

11. INTERNATIONAL ORDERS

Where we accept orders for delivery outside the United Kingdom, delivery times will vary depending on the destination and carrier.

International orders may also be subject to:

• Customs processing
• Import duties
• Local taxes
• Administrative fees
• Other charges imposed by the destination country

Where such charges apply and are not included or collected at checkout, they may be the responsibility of the customer unless applicable law requires otherwise.

International delivery estimates may differ from the UK delivery timeframe stated in this policy.

12. CUSTOMS

Orders dispatched internationally may pass through customs.

Customs clearance procedures are controlled by the relevant authorities and are outside our direct control.

Customs processing may occasionally add additional time to a delivery.

We are not responsible for delays caused solely by customs authorities, although we will assist with available shipment information where reasonably possible.

13. DELIVERY RESPONSIBILITY

We remain responsible for fulfilling our obligations to customers in accordance with applicable consumer law.

Where applicable, responsibility for the goods passes to the customer when the goods are delivered to the customer or to a person identified by the customer to receive them.

Nothing in this Shipping Policy is intended to exclude or restrict statutory consumer rights that cannot legally be excluded.

14. RETURNS AND REFUNDS

Shipping-related return and refund requests are subject to our Refund & Returns Policy.

VELUNI™ purchases are covered by our 60-Day Money-Back Guarantee, subject to the conditions set out in that policy.

The 60-night guarantee period begins on the date your order is delivered.

For return assistance, contact:

contact@myveluni.com

15. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to:

• Our fulfilment arrangements
• Delivery partners
• Delivery timeframes
• Available shipping destinations
• Our business operations
• Applicable legal requirements

The latest version will always be published on this page.

The "Last updated" date at the top of this policy indicates when the latest revision was made.

16. BUSINESS AND CONTACT INFORMATION

MyVeluni / VELUNI™

Operated by:

Ines Beneddine – Sole Trader
Trading name: SI COUTURE

SIREN: 984 241 059
SIRET: 984 241 059 00018
Legal form: Sole Trader / Entrepreneur Individuel
Registered with the French National Business Register (RNE): 8 February 2024

Registered Business Address:

259 Rue des Syrahs
30127 Bellegarde
France

Email: contact@myveluni.com
Website: myveluni.com

© 2026 Ines Beneddine trading as SI COUTURE. All rights reserved.