Terms of service
TERMS OF SERVICE
Last updated: 21 January 2026
These Terms of Service govern your use of myveluni.com and your purchase of products through our online store.
The MyVeluni website and VELUNI™ brand are operated by Ines Beneddine trading as SI COUTURE.
By using our website or placing an order, you agree to these Terms of Service.
Nothing in these Terms is intended to exclude, restrict or limit any statutory consumer rights that cannot legally be excluded or limited.
1. ABOUT US
This website is operated by:
Ines Beneddine – Sole Trader
Trading name: SI COUTURE
SIREN: 984 241 059
SIRET: 984 241 059 00018
Legal form: Sole Trader / Entrepreneur Individuel
Registered with the French National Business Register (RNE) since 8 February 2024
Registered Business Address:
259 Rue des Syrahs
30127 Bellegarde
France
Website: myveluni.com
Email: contact@myveluni.com
MyVeluni and VELUNI™ are commercial brands operated by Ines Beneddine trading as SI COUTURE.
2. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
VELUNI™ products are intended as comfort and support products and are not medical devices.
Any information relating to posture, sleeping position, neck support or comfort is provided for general informational purposes and is not intended as medical advice, diagnosis or treatment.
Product colours, appearance and packaging may vary slightly depending on your device, monitor, screen settings or production variations.
We reserve the right to make minor improvements or changes to products where these changes do not materially alter the main characteristics of the product ordered.
3. PRICES
All prices displayed on myveluni.com are the prices applicable at the time of purchase.
Prices will be shown in the currency applicable to the relevant storefront or checkout.
Any applicable delivery charges, taxes or other costs will be displayed before you complete your order where required.
For UK customers, standard delivery is currently offered free of charge unless otherwise clearly stated before checkout.
We reserve the right to change product prices, promotions and discounts at any time.
Price changes will not affect orders that have already been accepted.
4. PROMOTIONS AND DISCOUNTS
From time to time, we may offer promotional prices, discount codes, bundle discounts or limited-time offers.
Promotions may:
• Be available for a limited period
• Apply only to selected products
• Require a minimum order value
• Be limited to one use per customer
• Be subject to stock availability
• Have additional conditions displayed with the relevant offer
Unless otherwise stated, promotional codes cannot be combined with other discount codes.
We reserve the right to withdraw or modify a promotion before an order is placed.
5. ORDERS
When you place an order through myveluni.com, you are submitting an offer to purchase the products contained in your shopping cart.
After submitting your order, you will normally receive an order confirmation by email.
Please check the information provided during checkout carefully before submitting your order.
You are responsible for ensuring that your:
• Name
• Email address
• Telephone number
• Billing details
• Shipping address
are accurate and complete.
If you notice an error after placing your order, please contact us as soon as possible at:
contact@myveluni.com
We will make reasonable efforts to update the information before fulfilment or dispatch, but we cannot guarantee that changes will be possible once processing has started.
We reserve the right to cancel or refuse an order where there is a legitimate reason, including:
• Suspected fraudulent activity
• Payment authorisation failure
• A technical or system error
• An obvious pricing error
• Product availability issues
• Incorrect or incomplete customer information
• Suspected misuse of promotions
• Orders that cannot reasonably be fulfilled
If we cancel an order after payment has been received, the applicable amount paid will be refunded.
6. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by authorised third-party payment providers.
Depending on the payment method selected, your transaction may be processed by payment gateways, banks, card networks, digital wallet providers or other payment service providers.
We do not normally receive or store your complete payment card details.
By placing an order, you confirm that you are authorised to use the payment method provided.
7. ORDER PROCESSING
We aim to process and dispatch orders within 24 hours.
Orders may be fulfilled directly through our production, fulfilment or logistics partners.
Processing times may occasionally be affected by:
• Weekends
• Public holidays
• High order volumes
• Address verification
• Payment verification
• Carrier delays
• Circumstances outside our reasonable control
Once your order has been dispatched, tracking information will be provided where available.
8. UK DELIVERY
For orders delivered within the United Kingdom, delivery typically takes:
6–10 working days
Orders are generally dispatched within 24 hours.
UK delivery is free and fully tracked unless otherwise stated at checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, severe weather or incorrect delivery information.
We ship directly through our production and fulfilment network rather than relying exclusively on UK warehouse inventory.
Please ensure that your delivery address is complete and accurate before submitting your order.
If you realise that your address is incorrect, contact us as soon as possible at:
contact@myveluni.com
We will attempt to update the address before dispatch where possible.
Please refer to our Shipping Policy for additional information regarding delivery.
9. RISK AND DELIVERY
Responsibility for the goods passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.
If an order is lost in transit or cannot be delivered due to an issue attributable to the carrier, please contact us so that we can investigate the shipment.
Where applicable, we will provide an appropriate solution in accordance with your statutory rights.
10. 60-DAY MONEY-BACK GUARANTEE
In addition to applicable statutory consumer rights, MyVeluni offers a:
60-Day Money-Back Guarantee
The 60-day period begins on the date your order is delivered.
This commercial guarantee gives you additional time to try VELUNI™ and decide whether the product is right for you.
If you wish to request a return under the guarantee, contact:
contact@myveluni.com
Return postage for returns accepted under our 60-Day Money-Back Guarantee is covered by us.
Please do not return any product until our customer support team has provided the relevant return instructions.
Our 60-Day Money-Back Guarantee is additional to your statutory consumer rights and does not replace or restrict them.
11. STATUTORY CANCELLATION RIGHTS
Consumers purchasing online in the United Kingdom may have a statutory right to cancel qualifying purchases within 14 days after receiving the goods.
Where this statutory right applies, you must notify us within the applicable cancellation period.
After notifying us, you generally have a further 14 days to return the relevant goods.
Any applicable statutory refund will be processed in accordance with the legally required timeframe.
Certain legal exceptions may apply to particular goods or circumstances.
Full details regarding returns and cancellation are available in our Refund & Returns Policy.
12. RETURNS
All return requests should first be submitted to:
contact@myveluni.com
Please provide:
• Your full name
• Your order number
• The email address used for your purchase
• A brief explanation of your request
Our customer support team will provide the appropriate return instructions.
Please do not send products to our registered business address or any other address unless our customer support team has specifically confirmed the return location.
Returns may be processed through a designated logistics or fulfilment facility.
13. FAULTY, DAMAGED OR INCORRECT PRODUCTS
Nothing in these Terms limits your statutory rights relating to goods that are:
• Faulty
• Damaged
• Not of satisfactory quality
• Not fit for purpose where applicable
• Not as described
• Incorrectly supplied
If you receive a faulty, damaged or incorrect item, please contact us as soon as reasonably possible at:
contact@myveluni.com
Please provide:
• Your order number
• A description of the issue
• Photographs or videos where appropriate
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
14. REFUNDS
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
Depending on your bank, card issuer or payment provider, additional processing time may be required before the refunded amount appears in your account.
Where required by applicable consumer law, eligible standard delivery costs will also be refunded.
Please refer to our Refund & Returns Policy for further information.
15. PRODUCT USE
You are responsible for using our products in accordance with any instructions, guidance or warnings supplied with the product.
VELUNI™ is designed to provide ergonomic comfort and support while sleeping.
VELUNI™ is not a registered medical device and is not intended to diagnose, treat, cure or prevent any medical condition.
If you have persistent pain, an injury, a diagnosed medical condition or concerns about your neck, back or sleep health, you should seek appropriate advice from a qualified healthcare professional.
16. WEBSITE USE
You agree not to:
• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the security or operation of the website
• Introduce viruses, malicious software or harmful code
• Attempt to disrupt our website or services
• Scrape or extract website content unlawfully
• Copy or reproduce website content for commercial purposes without permission
• Impersonate another person
• Submit false or misleading information
• Use automated systems in a manner that could damage, overload or disrupt the website
17. INTELLECTUAL PROPERTY
Unless otherwise stated, all content displayed on myveluni.com, including:
• VELUNI™ branding
• MyVeluni branding
• Logos
• Text
• Product descriptions
• Graphics
• Photographs
• Videos
• Advertisements
• Page designs
• Website elements
• Marketing materials
is owned by, licensed to or lawfully used by Ines Beneddine trading as SI COUTURE.
You may not reproduce, distribute, modify, republish, sell or commercially exploit our content without prior written permission, except where permitted by law.
18. REVIEWS AND USER CONTENT
Where our website allows customers to submit reviews, comments, photographs or other content, you confirm that any material you submit:
• Is accurate to the best of your knowledge
• Does not infringe the rights of another person
• Does not contain unlawful material
• Is not fraudulent or misleading
We reserve the right to moderate or remove content where reasonably necessary.
We will not knowingly present fabricated customer reviews as genuine customer experiences.
19. THIRD-PARTY SERVICES
Our website may use third-party services, including:
• Shopify
• Payment providers
• Shipping and fulfilment providers
• Production partners
• Analytics providers
• Microsoft Clarity
• Advertising platforms
• Email providers
• Customer support tools
• Fraud prevention services
These third parties may operate under their own terms and privacy policies.
We are not responsible for third-party websites or services that are outside our reasonable control.
20. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
Providing a link does not necessarily mean that we endorse or control that third-party website.
We are not responsible for the content, security, availability or privacy practices of external websites.
21. WEBSITE AVAILABILITY
We aim to keep myveluni.com available and functioning correctly.
However, we do not guarantee that the website will always be:
• Available
• Uninterrupted
• Completely secure
• Free from technical errors
We may temporarily suspend, restrict or modify the website for:
• Maintenance
• Updates
• Security
• Technical improvements
• Operational reasons
Where possible, we will aim to minimise disruption.
22. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
Nothing in these Terms excludes or restricts your statutory consumer rights.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when a contract was formed or losses resulting from circumstances outside our reasonable control.
We do not exclude liability for matters that cannot lawfully be excluded under applicable law.
23. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.
These may include:
• Natural disasters
• Severe weather
• War
• Civil unrest
• Government action
• Transport disruption
• Carrier disruption
• Customs delays
• Telecommunications failures
• Internet outages
• Industrial action
• Public health emergencies
• Supply chain disruption
We will take reasonable steps to minimise the impact where possible.
24. PRIVACY
Our collection and use of personal information is governed by our Privacy Policy.
The data controller for myveluni.com is:
Ines Beneddine – Sole Trader
Trading name: SI COUTURE
SIREN: 984 241 059
SIRET: 984 241 059 00018
Registered Business Address:
259 Rue des Syrahs
30127 Bellegarde
France
For privacy-related enquiries, contact:
contact@myveluni.com
25. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
Changes may be made to reflect:
• Changes to our business
• Changes to our products or services
• Changes to our website
• Legal or regulatory requirements
• Changes to our payment, delivery or fulfilment arrangements
The latest version will be published on this page.
The "Last updated" date at the top of these Terms indicates when the latest revision was made.
Changes will not retrospectively remove statutory rights relating to orders already placed.
26. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by applicable law.
As the business operating myveluni.com is established in France, French law may apply to the contractual relationship where legally applicable.
However, if you are a consumer residing in the United Kingdom or another jurisdiction with mandatory consumer protection rules, nothing in these Terms is intended to deprive you of protections that cannot legally be excluded under the laws applicable to you.
Any mandatory consumer rights available to you remain unaffected.
27. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
28. CONTACT AND BUSINESS INFORMATION
For any questions regarding these Terms of Service, an order or our products, please contact:
contact@myveluni.com
MyVeluni / VELUNI™
Operated by:
Ines Beneddine – Sole Trader
Trading name: SI COUTURE
SIREN: 984 241 059
SIRET: 984 241 059 00018
Legal form: Sole Trader / Entrepreneur Individuel
Registered with the French National Business Register (RNE): 8 February 2024
Registered Business Address:
259 Rue des Syrahs
30127 Bellegarde
France
Email: contact@myveluni.com
Website: myveluni.com
© 2026 Ines Beneddine trading as SI COUTURE. All rights reserved.